Refund Policy

Last Updated: 2nd Jan 2026

We want you to be confident when purchasing from us. Please read our refund policy carefully before placing an order.

1. General Policy

All sales are considered final unless otherwise stated below. By completing a purchase, you agree to the terms outlined in this policy.

Refunds are only issued in situations where:

• You did not receive the product/service purchased

• The product received is faulty or not as described

• A duplicate payment was made

We do not offer refunds for:

• Change of mind

• Incorrect information provided by the customer

• Failure to read product descriptions

• Digital products once delivered

• Services that have already been started or completed

2. PayPal Payments & Fees

We use PayPal as our payment processor.

Important: PayPal transaction fees are non-refundable to us.
Because of this:

Any refund issued will exclude PayPal processing fees.

This means:

• The original PayPal fee charged on the transaction will be deducted from your refund total.

• You will receive the net amount after fees, not the full original payment.

This applies to all refunds, regardless of the reason.

3. Timeframe for Refund Requests

Refund requests must be made within:

• 7 days of purchase for physical products

• 48 hours of purchase for digital goods or services (only if not yet delivered or started)

Requests outside these timeframes may be declined or could be a reduced refund to cover costs. 

4. How to Request a Refund

To request a refund, contact us with:

• Full name

• Order number

• Email used at checkout

• Reason for the request

• Supporting evidence (photos/screenshots if applicable)

Incomplete requests may delay processing.

5. Processing Time

If approved:

• Refunds are processed within 5–10 business days

• Funds will be returned via the original payment method (PayPal)

• We are not responsible for delays caused by PayPal or banking providers

6. Chargebacks & Disputes

Opening a PayPal dispute or chargeback without contacting us first may result in:

• Immediate account suspension

• Refusal of future service

• Additional evidence being provided to PayPal to contest the claim

We’re reasonable — talk to us first.

7. Policy Abuse

We reserve the right to:

• Refuse refunds where abuse is suspected

• Deny service to customers who repeatedly request refunds

8. Changes to This Policy

We may update this policy at any time. The version in effect at the time of purchase applies.